Delivery, Return & Refund
DELIVERY METHOD
We offer home delivery, collection point or collection from the store (39 rue de Charonne, 75011 Paris)
PICK UP IN STORE
In-store collection is free and is carried out at Maison - Nad Yut (39 rue de Charonne, 75011 Paris)
Monday: 1 p.m. to 7 p.m.
Tuesday to Friday: 11 a.m. to 7 p.m.
Saturday: 10:30 a.m. to 7:30 p.m.
For items in stock, the delivery time is 24 hours. For items on order, the delivery time is indicated on the product sheet. As soon as your order arrives, we will inform you by e-mail. Your package will be available for 6 months.
DELIVERY COUNTRY
We deliver your parcels in mainland France and Europe: Belgium, the Netherlands, Luxembourg, Germany, Austria, Switzerland, Spain, Italy, the UK, and Portugal.
Worldwide: Canada, United States, China, Japan, South Korea, Singapore and Australia.
However, furniture and bulky packages can only be delivered to mainland France.
If you would like delivery to a country not listed above, please email us at bonjour@nadyut.com in order to obtain a quote.
DELIVERY TIMES AND COSTS
Delivery is free for purchases over €150 in Metropolitan France (except for furniture and fragile packages).
Shipping costs are calculated based on the destination address and the weight of your package.
FRANCE : 2 to 3 days | Price: from €2 at home and €2.50 at a relay point.
BELGIUM, NETHERLANDS and LUXEMBOURG : 3 to 5 days | Price: from €3.50 at home and €2.50.
GERMANY : 3 to 5 days | Price: from €3.50 at home.
SPAIN and PORTUGAL : 3 to 5 days delay | Price: from €3.50 at home and €3.50 at a relay point.
SWISS : 3 to 5 days delivery time | Price: from €4.50 at home.
UK and IRELAND : 3 to 5 days delay | Price: from €3.50 at home.
Furniture and bulky packages can only be delivered to mainland France.
The delivery cost is €89.
When purchasing bulky items, you must ensure that they can be delivered by elevator or internal stairs, and that they can pass through doors. We cannot be held responsible for the impossibility of delivering bulky items due to access being too narrow (doors, streets, corridors, stairs, etc.).
In the event of absence on the day of delivery or in the event of an error in the delivery address, the cost of a new delivery will be charged to you.
Nad Yuht declines all responsibility in case of delay in delivery or damage to the furniture during transport. We also remind our customers that it is imperative to open their package and check that the furniture is in good condition before signing the delivery note.
RETURN AND REFUND
You have 15 days from the delivery or collection of your order to exchange or return your items. To return your order, send us an email to bonjour@nadyut.com .
The refund of the order will be made after receipt and verification of the products.
The products in our store that are Custom-made products , tailored to the customer's individual preferences (with customization), will not give rise to termination of the sales contract.
When deciding to purchase such a product, check all descriptions (size, color, technical specifications of fabric and material).
If you have any further questions, please feel free to contact us at bonjour@nadyut.com .If you can't find the answer to your question, contact us at bonjour@nadyut.com .