A question ?

FAQs

My account

How do I recover my username or reset my password?

Your username is your email address. For
reset your password, click on “Account” then click
"Forgot your password" and follow the instructions.

How do I change my account information?

Log in to your account, then navigate to the section
“View addresses” to update your data.

How are personal data from my account used?

Your information is used only for
processing your orders and to improve your shopping experience. They
are protected and are never shared with third parties.

How to receive or no longer receive the newsletter?

Subscribe via our site to receive the newsletter or
use the unsubscribe link in the newsletter to unsubscribe.

Orders and Payments

How do I place my order?

Once your items are added to the cart, go to your
cart and follow the steps to finalize your order.

What are the payment options available ?

We accept credit cards, PayPal, and Alma for a
payment in several installments for amounts greater than €150.

How to use a promotional code?

Enter your promotional code in the dedicated field in
your basket before finalizing your order.

Are card payments secure?

Yes, payments are secure with SSL encryption and
PCI compliance.

Is it possible to have gift wrapping?

Of course, don't hesitate to ask in the comments
when ordering.

How can I return an item purchased online?

Returns can be made either in store (free) or by post (at your expense).

Delivery and shipping

How long does it take for my order to be shipped?

Orders usually ship within 1-2 days
working hours following the order.

Can I collect my order in store?

Absolutely, we offer an in-store pickup option. You can choose this option during checkout.

Are there fees for in-store collection?

Collection in store is free. You will receive a notification as soon as your order is ready.

Shop - The House

Can I collect my order in store?

Yes, select the in-store pickup option during checkout.
checkout.

What are the opening hours of your physical store?

Our opening hours are indicated and updated on Google maps.

Use of the site

How do I know if the products are available?

Product availability is indicated on each page
of product. If an item is not available, you can request to be
notified when it is back in stock. You can also
contact by email and via chat directly to find out more about it
future availability.

How do I add items to my cart?

Select the product, choose the desired options
(size, color), the desired quantity then click on "Add to
basket".

Where is my order basket located?

The shopping cart is located at the top right of each page. Click
on the shopping cart icon to see the contents of your order.

What happens if a product is out of stock?

If a product is temporarily unavailable, you can choose to be notified when it is back in stock.

Customer service

How to contact customer service?

You can contact us via email at bonjour@nadyut.com,
chat or by phone on 07 57 82 62 39.

How do I make my suggestions or comments known?

Send us an email to bonjour@nadyut.com

I'm having technical problems. How to do ?

Report any technical issues by email, thank you.